Refund Policy

Last updated: March 11, 2026

We want you to be satisfied with ToneForge. This Refund Policy explains when and how you may request a refund for paid subscriptions.

1. Subscription Refunds

1.1 Monthly Subscriptions

If you are unsatisfied with your subscription, you may request a full refund within 7 days of your initial purchase or renewal date. Refund requests submitted after the 7-day window will not be honored for that billing period.

1.2 Annual Subscriptions

Annual subscribers may request a full refund within 14 days of the initial purchase date. After 14 days, you may cancel your subscription, and it will remain active until the end of the annual period. No partial refunds will be issued for the remaining months.

2. How to Request a Refund

To request a refund:

1. Send an email to billing@toneforge.space from the email address associated with your account.
2. Include your account email, the approximate date of purchase, and a brief reason for the refund request.
3. We will review your request and respond within 5 business days.

3. Refund Processing

Approved refunds are processed through PayPal to the original payment method. Refunds typically appear within 5-10 business days, depending on your financial institution.

4. Non-Refundable Situations

Refunds will not be issued in the following circumstances:

• Requests made outside the eligible refund window (7 days for monthly, 14 days for annual).
• Accounts terminated for violating our Terms of Service or Fair Use Policy.
• Dissatisfaction with subjective audio quality outcomes, as mastering results depend on source material quality.
• Failure to use the Service during the billing period (non-use is not grounds for a refund).
• Downgrade requests mid-cycle — downgrades take effect at the next billing period.

5. Plan Changes

If you upgrade your plan mid-cycle, the cost difference is prorated. If you downgrade, the change takes effect at the start of the next billing period. No refund is issued for the current period upon downgrade.

6. Service Outages

In the unlikely event of an extended, unscheduled service outage lasting more than 48 continuous hours, affected paid subscribers may request a prorated credit or refund for the outage period. Contact us at billing@toneforge.space to file such a request.

7. Chargebacks

We encourage you to contact us before initiating a chargeback with your payment provider. Chargebacks incur processing fees and may result in immediate account suspension pending resolution.

8. Contact

For billing questions or refund requests, email us at billing@toneforge.space.